phcqsh Privacy Policy

1 Introduction

phcqsh takes the privacy of its players seriously. As a platform built specifically for Filipino players, we understand the importance of trust — and that trust begins with being transparent about how we handle your personal information. This Policy applies to all personal data collected through the phcqsh website, mobile platform, customer support channels, and any other phcqsh service.

By registering a phcqsh account or otherwise using our services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal information as described herein. If you do not agree with any part of this Policy, please discontinue use of phcqsh and contact our support team to close your account.

This Policy should be read alongside the phcqsh Terms & Conditions. Defined terms used in this Policy have the same meaning as in the Terms & Conditions unless otherwise stated.

2 Data We Collect

phcqsh collects personal information that is necessary to provide our gaming services, comply with legal obligations, and improve the player experience. The categories of personal data we collect include:

• Identity Data: Full name, date of birth, nationality, and government-issued identification numbers (e.g., Philippine passport, SSS, UMID, or driver's licence number).
• Contact Data: Email address, mobile number, and residential address (including city, province, and postal code within the Philippines).
• Account Data: Username, encrypted password, account preferences, and communication settings.
• Financial Data: Payment method details (e.g., GCash account reference, PayMaya reference, BPI/BDO account details, Metrobank details, or card details), transaction history, deposit and withdrawal records.
• Gaming Data: Game history, betting activity, session duration, wagering patterns, and bonus usage.
• Technical Data: IP address, browser type and version, device type, operating system, time zone, and cookies or similar tracking identifiers.
• Communications Data: Records of your interactions with phcqsh customer support, including live chat transcripts and email correspondence.
• Verification Data: Copies of identity documents and selfies submitted for Know Your Customer (KYC) verification purposes.

phcqsh does not collect sensitive personal information (as defined under the Data Privacy Act of 2012) unless strictly required by law or with your explicit consent.

3 How We Use Your Data

phcqsh uses the personal data we collect for the following purposes:

• Account Management: To register and maintain your phcqsh account, verify your identity, and process your transactions.
• Service Delivery: To provide access to phcqsh games, process deposits and withdrawals in PHP, and deliver customer support.
• Legal Compliance: To comply with applicable Philippine laws and regulations, including anti-money laundering (AML) obligations, KYC requirements, and gaming regulatory requirements.
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent activity, unauthorised account access, and other security threats.
• Responsible Gaming: To monitor gaming behaviour and identify players who may be at risk of problem gambling, and to administer responsible gaming tools such as deposit limits and self-exclusion.
• Marketing & Promotions: To send you information about phcqsh promotions, bonuses, and new games, where you have consented to receive such communications. You may opt out at any time.
• Platform Improvement: To analyse usage patterns, conduct research, and improve the phcqsh platform, games, and user experience.
• Dispute Resolution: To investigate and resolve disputes, complaints, and legal claims involving your phcqsh account.

phcqsh will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your consent or as otherwise permitted by law.

4 Legal Basis for Processing

phcqsh processes your personal data on the following legal bases under the Data Privacy Act of 2012 and its implementing rules:

• Contractual Necessity: Processing is necessary to perform the contract between you and phcqsh (i.e., the Terms & Conditions), including account registration, payment processing, and game access.
• Legal Obligation: Processing is required to comply with applicable Philippine laws, including AML regulations, gaming regulations, and tax obligations.
• Legitimate Interests: Processing is necessary for phcqsh's legitimate interests, including fraud prevention, platform security, and service improvement, provided these interests are not overridden by your rights and interests.
• Consent: For marketing communications and certain non-essential data processing activities, phcqsh relies on your freely given, specific, and informed consent. You may withdraw consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

5 Data Sharing & Disclosure

phcqsh does not sell your personal data to third parties. We may share your personal information with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

• Payment Processors: GCash, PayMaya, BPI, BDO, Metrobank, Visa, Mastercard, and other payment service providers, to process your deposits and withdrawals.
• Identity Verification Providers: Third-party KYC and AML compliance service providers who assist phcqsh in verifying player identities and screening for financial crime risks.
• Game Providers: Software providers whose games are hosted on the phcqsh platform may receive limited technical data necessary to deliver their games.
• Regulatory Authorities: Philippine government agencies and regulatory bodies, including PAGCOR and the Anti-Money Laundering Council (AMLC), where disclosure is required by law.
• Legal and Professional Advisers: Lawyers, auditors, and other professional advisers engaged by phcqsh in connection with legal proceedings or compliance matters.
• IT and Infrastructure Providers: Cloud hosting, cybersecurity, and technical support providers who process data on phcqsh's behalf under strict data processing agreements.

All third parties with whom phcqsh shares personal data are required to maintain appropriate technical and organisational security measures and to process data only in accordance with phcqsh's instructions and applicable law.

6 Cookies & Tracking Technologies

phcqsh uses cookies and similar tracking technologies to enhance your experience on the platform, analyse usage patterns, and deliver relevant content. The types of cookies used by phcqsh include:

• Essential Cookies: Necessary for the phcqsh platform to function correctly. These cannot be disabled without affecting core functionality such as login sessions and payment processing.
• Analytics Cookies: Used to collect aggregated, anonymised data about how players use phcqsh, helping us identify areas for improvement.
• Preference Cookies: Used to remember your settings and preferences, such as language and display options.
• Security Cookies: Used to detect and prevent fraudulent activity and unauthorised access to phcqsh accounts.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the phcqsh platform. phcqsh does not use cookies to serve third-party advertising.

7 Data Retention

phcqsh retains your personal data for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, regulatory, accounting, and reporting requirements. Specific retention periods include:

• Account Data: Retained for the duration of your phcqsh account and for a minimum of five (5) years following account closure, in accordance with Philippine AML and gaming regulatory requirements.
• Financial & Transaction Data: Retained for a minimum of five (5) years from the date of the transaction, as required by the Anti-Money Laundering Act of 2001 (Republic Act No. 9160) and its amendments.
• KYC & Verification Documents: Retained for a minimum of five (5) years following the end of the business relationship.
• Communications Data: Customer support records retained for three (3) years from the date of the interaction.
• Technical & Log Data: Retained for up to twelve (12) months for security and fraud investigation purposes.

When personal data is no longer required, phcqsh will securely delete or anonymise it in accordance with our internal data disposal procedures.

8 Data Security

phcqsh implements appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our security measures include:

• Transport Layer Security (TLS) encryption for all data transmitted between your device and the phcqsh platform.
• Encryption of sensitive data at rest, including financial information and identity documents.
• Role-based access controls limiting phcqsh staff access to personal data on a strict need-to-know basis.
• Regular security assessments, penetration testing, and vulnerability scanning of phcqsh systems.
• Real-time fraud monitoring and anomaly detection systems.
• Multi-factor authentication options for player accounts.

While phcqsh takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is completely secure. In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, phcqsh will notify the National Privacy Commission (NPC) and affected players in accordance with the requirements of the Data Privacy Act of 2012.

9 Your Rights

Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by phcqsh:

• Right to Be Informed: The right to be informed of how your personal data is being collected and processed, as set out in this Privacy Policy.
• Right of Access: The right to request a copy of the personal data phcqsh holds about you.
• Right to Rectification: The right to request correction of inaccurate or incomplete personal data.
• Right to Erasure: The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to phcqsh's legal retention obligations.
• Right to Object: The right to object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests.
• Right to Data Portability: The right to receive your personal data in a structured, commonly used, and machine-readable format.
• Right to Lodge a Complaint: The right to lodge a complaint with the National Privacy Commission (NPC) if you believe phcqsh has violated your data privacy rights.

To exercise any of the above rights, please contact the phcqsh Data Privacy Officer at [email protected]. phcqsh will respond to all verified requests within thirty (30) days. We may need to verify your identity before processing your request.

10 Children's Privacy

phcqsh is strictly an adult gaming platform. In accordance with Philippine gaming regulations, phcqsh does not permit any person under the age of 21 years to register or use the phcqsh platform. phcqsh does not knowingly collect personal data from individuals under 21 years of age.

If phcqsh becomes aware that personal data has been collected from a person under 21 years of age, we will immediately close the associated account, delete the personal data, and take appropriate action in accordance with our Terms & Conditions. If you believe that a minor has registered a phcqsh account, please contact us immediately at [email protected].

11 Changes to This Policy

phcqsh reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. When material changes are made, phcqsh will notify registered players via email or a prominent notice on the phcqsh platform prior to the changes taking effect.

The date of the most recent revision is always displayed at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how phcqsh protects your personal information. Your continued use of phcqsh following the posting of any changes constitutes your acceptance of the revised Policy.

12 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or phcqsh's data processing practices, please contact our Data Privacy Officer:

• Email: [email protected]
• Platform: Via the live chat feature available on the phcqsh website
• Response Time: phcqsh aims to respond to all privacy-related enquiries within five (5) business days.

If you are not satisfied with phcqsh's response to your privacy concern, you have the right to escalate your complaint to the National Privacy Commission (NPC) of the Philippines, the independent authority responsible for administering and implementing the Data Privacy Act of 2012.